OneVision, the provider of service solutions for the custom integration channel, has introduced a new version of their ProVision Ticketing App, which is designed to give front-line service teams easy access to the tools and information they need to deliver service.
Completely redesigned based on user feedback, the ProVision Ticketing App includes new features, a streamlined user interface, and improved performance.
The ProVision Ticketing App is an extension of OneVision’s standalone ProVision software, which acts as a central hub for managing service operations. The new app further complements OneVision’s service and RMR generation platform.
Having information and tools scattered across multiple different apps is an endemic challenge in the integration business, all too often leaving service teams scrambling to find what they need when a client calls for help. This results in inefficiencies for the business, frustration for employees, and a negative impact on the client’s service experience.
The ProVision Ticketing App solves these problems by placing critical client information, site documentation, and service tools right within the shared ticketing system that OneVision and their partners collaborate inside of. This ensures that all members of the joint service operation have easy access to the tools required for providing a knowledgeable, friendly, and cohesive support experience, every time.
“We realized that a ton of time was being wasted by service teams bouncing between multiple apps to find what they needed,” said Jason Griffing, OneVision’s director of product. “The ProVision Ticketing App was built specifically so that these team members could spend less time chasing their tails and focus more on taking great care of clients.”
Critical service information surfaced by the ProVision Ticketing App includes:
- User details: Contact methods, current service level, and terms-of-service acceptance status
- Project details: Current stage and important dates such as completion and warranty start/expiration.
- Site documentation: Simple forms to view and update system information to assist in the troubleshooting process.
