Phase 2 of URC’s Virtual Assistant adds enhanced voice interaction capabilities to the company’s dealer support tool. Building on the beta launch of the Virtual Assistant in December and recent updates, URC says that this latest phase represents a significant leap in usability and convenience, enabling URC Certified Dealers to interact with the Virtual Assistant simply by speaking.
The Virtual Assistant, available 24/7 through URC’s Dealer Portal and website, leverages AI to support URC’s Total Control and Complete Control product lines. By adding voice interaction, URC provides a more intuitive, hands-free way for dealers to access technical information, user guides, partner manuals, and videos.
“Voice interaction adds a new dimension of accessibility for our dealers,” said Chang K. Park, founder and CEO of URC. “This enhancement continues our commitment to delivering innovative tools that support dealers in providing exceptional smart living experiences while improving their operational efficiency.”
The integration of voice technology follows the release of an AI-powered Virtual Assistant earlier this year, designed to streamline dealer support. This feature offers dealers immediate solutions to technical questions, pulling from a constantly updated repository of information. Voice support means dealers can now multitask more effectively, accessing information with a simple voice command rather than navigating screens manually.
URC believes that voice capability in the Virtual Assistant offers multiple advantages for users. For example, dealers can now ask questions and receive answers while actively working on installations or troubleshooting on-site. Also, immediate voice-activated responses save valuable time for dealers, eliminating the need to pause tasks to type inquiries. Finally, voice commands allow for seamless, hands-free access to URC’s rich technical library, ensuring quick responses at any time.
Following early positive feedback from the URC Certified Dealer community, this launch is expected to further cement URC’s commitment to customer experience (CX) and dealer support innovation. The Virtual Assistant, backed by recent AI enhancements, provides more robust and accurate answers, setting a new standard for smart automation support.
“This addition of voice interaction is part of a larger vision for AI in our product ecosystem,” said Ron Pence, URC’s marketing lead. “Our mission is to continuously enhance dealer support tools to empower our partners to meet the needs of a rapidly evolving market.”
