OneVision has introduced Custom Membership Features, an enhancement to their remote support and RMR platform that enables an integration company to tailor a service membership program to meet the unique needs of their business. Now, integrators on the OneVision platform can choose to bundle additional features into their service plans such as security monitoring, network licenses, or pre-sold labor hours.
OneVision’s new Custom Membership Features gives integrators the ability to fine-tune the service plans offered through the company’s subscription management engine. Other available customizations include adjusting the number of plans offered to clients or modifying specific features such as guaranteed response times and hours of availability.
“The foundation of any successful RMR program is the right service program structure,” said Jason Griffing, OneVision’s director of product. “With Custom Membership Features, our partners are empowered with the flexibility to dial in a program perfectly suited for them and their clients.”
Related Podcast: Re-Imagining Remote Tech Support with Jason Griffing
OneVision was founded by integrators who saw the need for a better approach to service. Since 2016, the company has empowered integrators across North America to elevate their client experience and improve work-life balance all while boosting their bottom lines through the sale of premium support plans to clients. While a key component to this success has been pre-defined templates that make it simple for any partner to quickly start selling memberships, OneVision continues to introduce flexible options to the platform — as with Custom Membership Features — to make customization accessible to any integrator who wants more control.
“OneVision has helped us set a new standard of excellence in service,” said Fermin Saldana, service manager at Captivate. “By customizing their proven membership templates, we’ve elevated our premium support offerings, empowering us to deliver legendary service that consistently exceeds our clients’ expectations.”
