Parasol, the 24/7 remote support company, and One Firefly, a provider of marketing solutions for custom integrators, are teaming up to offer Parasol dealers with web tools to improve their recurring monthly revenue (RMR) programs.
Parasol dealers will now be able to leverage One Firefly’s “Lead Concierge” live chat service to instantly support clients from their web sites by seamlessly forwarding support requests to Parasol. In addition, One Firefly is simplifying the RMR subscription sign up process by delivering a one-click experience right from a hosted landing page.
The landing page and subscription solution will be available to current One Firefly clients as an upgrade while Parasol dealers who don’t otherwise work with One Firefly can leverage the new tools a la carte with a separate subscription.
“Think of us as an “Easy” button,” said Ron Callis, One Firefly’s founder and CEO. “We’re excited to partner with Parasol and look forward to helping their dealers deliver amazing support.”
Parasol’s dealers are excited about the new offering as well. “We’re so busy, it’s hard to make time for new initiatives and having the One Firefly landing page and e-commerce offering is a huge timesaver,” said Jimmy Roy, CEO of Electronics Professionals.
Parasol dealers who decide they’d like to integrate the Web content themselves can download the HTML templates from the Parasol dealer portal at no charge. “We’re all about powering the happiest integrators on the planet and partnering with One Firefly helps make transitioning to an RMR culture that much easier,” said Ted Bremekamp, Parasol co-founder and director of operations.
Parasol has offices in Las Vegas, NV and Richmond, VA.
One Firefly is headquartered in Davie, FL, with staff located throughout North America and has been operating since 2007. Learn more by visiting onefirefly.com.