Ring video End-to-End Encryption has moved out a technical preview that began early in the year in the U.S., expanding the feature’s availability to customers around the world.
By default, Ring already encrypts customer videos when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at rest). Now, customers around the world, with eligible Ring devices, can opt into video End-to-End Encryption, to add an extra layer of security that only allows their videos to be viewed on their enrolled mobile device. This advanced security option is simple to set up via the Control Center in the Ring App, and offers additional peace of mind and protection.
Ring battery-powered video doorbells and cameras do not support End-to-End Encryption.
For more information on video End-to-End Encryption, and to read the whitepaper, visit.
Extra Ring Security, Same Emphasis on User Control
Ring is also rolling out additional privacy and security options that the company hopes will not compromise convenience. Available immediately, customers can choose a compatible authenticator app, in addition to existing methods like SMS, as their second method of verification when logging into their accounts.
The company is also starting to roll out CAPTCHA in the Ring App and Neighbors App as another safeguard that helps prevent automated login attempts from bad actors, providing yet another layer of security for our customers. Visit the company’s Help Center page to learn about authenticator app support.
Transferring Used Devices
The company also will be launching a new, automated self-service process to allow customers to securely and conveniently transfer ownership of used Ring devices without having to make a call to Customer Support.
Now, the new device owner can simply scan the device during setup, and follow the instructions on the Ring App, which will also alert the previous owner. This process ensures that all videos and events from the previous owner’s account are no longer linked to the device before the ownership is transferred to the new customer.
While the company’s Customer Support team is always happy to help customers with any questions, this new automated process adds another easy DIY option.