RTT Podcast 169: Re-Imagining Remote Tech Support with Jason Griffing

On this week’s podcast, Jason Griffing joins us from Highlands Ranch, CO, where is director of product for OneVision Resources, the remote support and RMR provider to custom integrators. Griffing is responsible for overseeing the development and strategic direction of the company’s service platform, serving as OneVision’s voice of the customer, advancing their product roadmap and R&D initiatives.

Prior to joining OneVision in 2017, Griffing spent a decade as a residential integrator doing everything from pulling wire in dusty attics and wiring racks, to project management and operations.

Griffing is on the podcast today to tell us about several new initiatives, including OneVision’s Flex Support packages, launched back in August, that were designed to make it easier to get started with remote support and recurring monthly revenue solutions and ProVision Signal, a dedicated on-call management solution designed to make it easier for integrators to build a robust incident response plan that ensures clients get the level of service they need for their technology issues, 24/7/365.