With the dramatic increase in everyday connected devices, homeowners and business owners alike have come to expect an always-on connection. That means there’s a new standard for network dependability, and that standard is only going to get higher.
Today’s integrators are faced with the challenge of installing systems that are expected to work quickly and reliably 100 percent of the time. What end users don’t always realize is that there’s a strong network running behind their system for connectivity. The best networking equipment isn’t the only thing necessary to meet customers’ expectations – a reliable install can make or break a network.
Meeting this demand starts with the right design that specifies the right equipment. Luxul’s Customer Assurance Program, or CAP, is a free service for Luxul dealers that helps ease this responsibility. With CAP, dealers get certified wired and wireless network designs for residential and commercial applications – complete with tech support – that are guaranteed to meet their customers’ reliability and performance requirements relating to Wi-Fi.
Here’s How Luxul’s Customer Assurance Program Works
Luxul dealers simply register their projects at www.luxul.com/assurance, where they provide project details and requirements. Based on this input, Luxul engineers will deliver a complete custom network design, including both required and optional equipment, along with educational pages meant to make end users aware of things like:
- The importance of a solid network
- An explanation of remote management and internet content management and their importance
- What interference is and how it can be accounted for in a proper design
From there, dealers simply install the network based on the design and complete it with a remote management platform like Luxul’s ProWatch.
Luxul’s advanced support team is available to dealers who need assistance configuring their certified networks, while any product experiencing a failure will be replaced promptly. If the wired or wireless network doesn’t perform as expected, Luxul will provide any additional equipment to meet customers’ expectations at no additional cost.
With CAP, dealers save time because Luxul creates the network design for them… free. At the same time, they can offer their customers the peace of mind of a guaranteed investment.
Dealers have found Luxul’s Customer Assurance Program to be a necessity in providing the Wi-Fi experience that their customers expect. In fact, since the start of the program in mid-2018, Luxul has provided its dealers with more than 6,600 certified wired and wireless network designs – nearly 1,100 of them in the first two months of 2020.
One of those dealers is Shorewood, IL-based Smart Wire. Owner David Barry says that including Luxul’s CAP design and supporting information in his company’s proposals has helped sell projects.
“We love this program,” Barry said. “Sharing information from the manufacturer adds a level of comfort for the client and backs up what we recommend. It also helps them understand how much is involved in designing and implementing a robust and reliable Wi-Fi infrastructure. We are two for two when we have used this program, and now we’ll be using it for a third time.”
Being able to promise 100-percent reliability is top of mind for Matt Montgomery, co-founder of Tym Smart Homes & Home Theaters in Utah.
“The foundation of every smart home or home entertainment system is a powerful and reliable network,” Montgomery said. “With Luxul’s Customer Assurance Program, that foundation is guaranteed to be rock solid. Really, there’s nothing for our clients to worry about except deciding on a movie to watch.”
Thoughtful Integrations president Joe Whitaker echoed that sentiment in a comment that perfectly sums up the program:
“Without a powerful and reliable network working behind the scenes, a smart home is just a home,” he said. “While it may not get all the glory, the network is absolutely critical in delivering the experience our clients have invested in. Over the last year, Luxul’s Customer Assurance Program has allowed them – and us – to rest easy knowing that their expectations are guaranteed to be met.”
