Parasol has launched the custom installation industry’s first Uber-style platform, Parasol Anywhere, which enables its dealer community to leverage excess labor capacity to solve customer issues across the United States and around the world.
The new program enables integrators not only to receive the benefits of the company’s 24/7 support solutions, but to give back by helping the dealer community solve customer issues.
Related: What ‘All-Call’ Means for Parasol 24/7 Remote Support
“Parasol has been ‘By Integrators, For Integrators’ since day one,” said Ted Bremekamp, the company’s co-founder and director of operations. “By asking our dealer community to give and receive, we’re strengthening the ties that bind us all together, turning us all into participants vs. spectators. When we’re all invested like that, amazing ideas like Parasol Anywhere become possible.”
First, Get Authorized by Parasol
Dealers wishing to participate in the program must first be authorized through its Parasol Certified Dealer program, passing a rigorous set of qualification criteria, ensuring only the best of the best dealers are participating.
Then, You Clock In
Parasol Anywhere participants can then “clock in” via app or browser at their leisure from anywhere in the world, fairly compensated for their time by Parasol. Each solution is then rated by the end customer, ensuring the lion’s share of customer issues are routed to the best support agents.
This model will ensure scalability during peak demand times without the issues encountered by the traditional labor model where companies can find themselves hiring reactively, after it’s too late.
Parasol was launched by three custom integrators who sought a way to improve their own customer support and develop an offering to change the industry. The result is a 24/7/365 remote support subscription service, which is powered by Snap One’s OvrC Pro technology, that is sold by the integrator to the homeowner. Homeowners have unlimited access to qualified technicians 24/7/365. The service is the first line of defense for homeowner support needs built by integrators for integrators. Proactive support means that Parasol will often discover issues before the homeowner, keeping small issues from turning into big problems.