Parasol, the remote support company, and BRAVAS, the nation’s largest custom integrator, are teaming up to ensure that BRAVAS clients receive 24/7 remote tech support have long after an installation is complete.
“We’ve always had a ton of respect for BRAVAS and are excited to work with them and their clients as they continue to grow,” said Ted Bremekamp, Parasol’s co-founder and director of operations. “BRAVAS integrators are among the best of the best, and we can’t wait to deliver our support solutions across their 15 locations.”
“We are pleased to welcome Parasol and its integrator-focused remote support solutions into the BRAVAS family,” added Jay Vandermyde, COO of BRAVAS. “Remote services and RMR were a priority for BRAVAS from the start, and COVID-19 has only emphasized how important this initiative is. Our clients’ expectations for quick, consistent, and high-quality remote support is higher than ever before, and the predictability of recurring revenue makes us a better business. Partnering with Parasol has allowed BRAVAS to tailor a white glove service experience for our clients. That experience, combined with the sales and marketing resources of a national brand, will make our remote managed services offering the best in the industry.”
BRAVAS National Client Services Manager Alex Jaremko said that his company couldn’t be more excited to launch its remote-managed services offering, and their relationship with Parasol central to this.
“Client experience is a top priority,” he said. “We’ve worked diligently to craft a program unique for BRAVAS. Parasol’s team has been easy to work with throughout the whole process. Their quick response and round-the-clock availability is one of the key components of BRAVAS Support.”